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Due to wrong settings, it can happen that e-mails are not displayed correctly in the inbox or are stored directly in another folder. In such a case you should check if a wrongly configured filter is not the reason why messages in Gmail skip the inbox and are therefore not displayed correctly. But even an incorrectly configured email client can cause the message to no longer be displayed in the inbox when accessing the Gmail account.

If messages skip the inbox, this is often due to an incorrectly configured filter or an incorrect setting in the “Forwarding and POP/IMAP” tab. Both problems can be solved within a few minutes and the incorrect settings should not cause data loss. After all, the e-mails are stored somewhere in the mailbox, just not in the right place.

Check filters and actions
The first step is to check that no filters with actions such as “Skip inbox (Archive)” or “Delete” are activated. If they are activated, they are usually the same triggers for skipping the inbox on Gmail. Especially when many filters are intertwined, this undesired behavior of the account can often occur. To exclude the filters as the cause of the problem, they should be deactivated for the time being. If the problem persists, incorrect settings in the forwarding options may also be responsible for the problem.

Check Forwarding Options
If forwarding is enabled in the Gmail account, make sure that the options “Archive Gmail copy” or “Delete Gmail copy” are not enabled in the forwarding options. These two options often lead to the problem described above or are at least part of it.

Configuring POP clients correctly
If your email program accesses your account via POP, make sure that the options “Archive Gmail copy” or “Delete Gmail copy” have not been activated in the POP download options. You should also check whether it might be better to leave a copy of the message on the server. This allows, for example, several computers to access one account without the client finally removing the email from the mailbox. This is usually the case with POP. Therefore it makes sense to use IMAP if several users or email clients should be able to access the same mailbox and still depend on synchronous messages. The setting for the whereabouts of a copy of the e-mail can only be made locally on your own computer.