5 Ways to Fix Error 491 on the Google Play Store
Did you encounter “Error 491” when downloading or installing apps from the Google Play Store? Are you concerned about how to fix this error because you can’t install your favorite apps from the Play Store? You are not alone to encounter this error, but many users have reported the same situation. The Google Play Store error 491 can occur on any Android phone like Samsung, HTC, ZTE, Nexus and others. As a result, users are unable to download or update apps.
What are the reasons for Play Store error 491?
Well, the error can happen to any user at any time when using the Play Store app. However, there is no specific discussion about this error, but there are some causes that occur on Android phones.
Your Google Account may have a problem
Data in the Play Store app may be corrupted
Due to incompatible settings with Google Play in the device
Maybe there are some reasons, but don’t worry, the error can be fixed.
To fix the Google Play error 491 on Android
Now it’s time to go through the solutions to fix the Google Play Store error 491 on Android phones. Users are trying these solutions and they have proven to be effective.
So let’s look at the solutions to fix Play Store error 491.
Solution 1: Restart your Android phone / tablet
The very first solution that I highly recommend to fix this kind of error is to restart your device. If you encounter error 491, restart your phone immediately. This will close all applications that are running in the background and you can start the app from the beginning.
Simply press the on/off button for a few seconds. You will then be given the option to turn off or restart. Just click on the option. Try using the Play Store app after turning on the phone. Hopefully error 419 is now gone from Android phones / tablets
Solution 2: Clear the Google Play cache and data
If a reboot doesn’t help, try clearing the Google Play Store cache and data. This is also a useful step to remove 491 errors from the Play Store.
First go to Settings> and then click Apps or Applications
Now go down to find the Google Play Store and the Google Play Service
Then select Google Play Store / Google Play Service
Then tap the Clear data and cache option
Then go to the Play Store and try to install any apps or games. After clearing the cache and data, check to see if the same error occurs or not. If the same error occurs again, try the next solution.
Solution 3: Remove your Google Account and add it again
Another solution to resolve this issue is to remove the Google Account. This is another effective method that anyone can follow. All you have to do is remove the Google Account, restart it, and add the same account again.
Here are the steps to follow:
First, go to Settings> Accounts> click the Google option, and then click Remove Gmail account
Restart your device afterwards
Now go back to Settings> Accounts and add the same Google Account to your phone again
Once all steps are complete, open the Google Play Store and select your Gmail account. And here you can easily download apps or games from the Play Store.
Solution 4: Uninstall updates to Google Play Apps
You can also try uninstalling Google Play updates and see if the error is fixed or not. Here are the steps to follow:
First, go to Settings> Apps> Google Play Store> Uninstall Updates
Then go again to Settings> Apps> Google Play Service> Uninstall Updates
Now restart your device and check whether the error has been corrected.
Solution 5: Delete your APN with Proxy / Port Set
This is another possible solution to fix error 491 in Play Store. This has helped many users and therefore the steps are as follows:
First go to Settings> Network Connection> Other Networks> Mobile Networks
Then tap Access Point Names
Now click on each APN and check whether Proxy / Port is set for it
If you see someone here whose proxy / port is set, delete the APN